Anu ([info]azooey) wrote,
@ 2006-07-22 22:57:00
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Innovation and Size

... dont seem to love each other's company. If innovative skills were any indication, Microsoft's pulse has long gone silent. As Guy Kawasaki would put it, if it were daisy wheel printer company, it would think innovation means adding Helvetica in 24 points. 

Or if Microsoft were just Microsoft, it would set out to follow someone else's curve

May be its gotta do with the fact that the bigger you get, the fewer risks you take? Which leads me to the next question - is there an optimum level to which a business entity should grow, beyond which it would only hurt itself?


Update: In another interesting article, NYTimes points out - its Consistency Vs. Wow!

..this penchant for speed and innovation can cause Google to zoom past the basics. When asked about the lack of an address book in Google Maps in an interview last fall, Marissa Mayer, Google’s vice president for search products and user experience, said it was a gap in the product. She said it was much easier to get the company’s engineers to spend time developing pioneering new technology than a much more prosaic address storage system.

There are risks in each approach. Google tends to introduce a lot of new products and then watch to see what works. This has the potential to alienate users if there are too many half-baked ideas or false starts. At the same time, Yahoo risks being seen as irrelevant if it tries to put so many features into each product that it is always months late to market with any good idea.

This is a particularly interesting soundbite:

“Yahoo has lost its appetite for experimentation,” said Toni Schneider, a former product development executive at Yahoo who is now chief executive of Automattic, a blogging software company. “They used to be a lot more like Google, where someone would come up with a cool idea and run with it. While Yahoo’s processes have become too bureaucratic, it is still attracting an audience, Mr. Schneider said. “Google’s products may be more innovative, but at the end of the day, Yahoo is pretty good at nailing what the user really wants.”

The article continues..

So far, outside of the Web search business, neither company appears to be able to make a significant dent in the position of the other. Both companies are gaining users as AOL and MSN decline. Yahoo is the No. 1 site for e-mail and online news in the United States, while it is second in instant messaging, behind AOL, according to data from comScore Media Metrix.

Google, by contrast, is much less consistent. Its map service is now a very close third behind MapQuest and Yahoo. And the two-year-old Gmail is now the No. 4 e-mail service in the country, with 8.6 million users in June. That is not bad in a market where people do not switch e-mail addresses casually. But over the last year, according to comScore, Yahoo added 11.8 million e-mail users, more than Gmail’s entire user base.


Over the last several years, Yahoo has devoted so much of its resources to building up its search business that it has been slow to improve many of its other offerings. This has allowed Google to gain the initiative in areas like e-mail and maps. Indeed, even in stock market information — where Yahoo Finance is the dominant product — Google was the first to offer an interactive stock-price graph, a feature Yahoo has just started testing.

Sergey Brin, the company’s co-founder and its president of technology, said in an interview last week that he had been encouraging engineers to develop their ideas as add-ons for existing Google products, rather than as stand-alone services. For example, after Google Talk failed to attract much of a user base, the company added an instant message feature to Gmail that allows users to chat with people on the same Web page that displays their e-mail.

With this approach, Mr. Brin said, Google can take advantage of the users it already has, rather than trying to build new followings for each new offering.

Meanwhile, Yahoo says it is now trying to emulate Google’s faster method of creating products. Like most big companies, it used to develop software by first creating a comprehensive design that defined how features would be written and tested. Instead, it is now trying what is known as a scrum method, where it will plan, build and test parts of a product every 30 days..





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hmmm
(Anonymous)
2006-07-22 09:41 pm UTC (link)
very interesting post...especially as I was having this conversation with another friend of mine related to MSFT...three interesting observations:

1) given that I am a beta tester to the vista version....this "new software" is all about adaptation and had no innovation in it...but speaking to someone who works in MSFT, they were like..this is as innovative as anything out there...the idea was innovative 3 years ago...but the processing time (for a large corporation) is so large..that by the time it hits the shelves, its been surpassed by other companies products..making it look like a bad adaptation, though the genesis was an innovative one!

2) GOOG: how do they do it? There is a lot of speculation that they are losing out the innovative edge and showing symptoms of a large corporate like MSFT...but..they are still doing pretty darned well...so 5000 is the optimal size? dont know...some of their recent products (like google video), not really that innovative...but cheap imitations (google video = youtube)..the spreadsheet thing, folks think its hot...but shared spreadsheets have existed as a concept for 13 years not (starting with lotus notes)

3) YHOO: another MSFT type company...yahoo was awesome in 1993...and then was an average company for ages...and pooof....look at the resurgence in yahoo over the last 2 years...they are challenging GOOG for search engine technology and even their products are getting way better (yahoo email beta!)....the market does not agree...but i think YHOO might be an interesting case study to follow over the next few years...can a large company...take risks..and survive??? (the market said no 3 days ago!)...

-Ash

(Reply to this) (Thread)

Re: hmmm
[info]azooey
2006-07-23 01:57 am UTC (link)
hey Ash... been reading ur contributions to the mbajackass that vishal pointed me to. I could talk for hours abt that, but for now, welcome to LJ :)

Point 1 is a quite surely a case of becoming too big to carry urself. I've worked in a huge-ass software giant myself, and even though we might have looked innovative to some, we were just engineering dinosaurs.

The thing I like about Google is that they're on fire. Some of that fuel may appear to have a low octane rating, but they're allowing ideas to grow. Not all ideas are great, but then you'd never know until u let them develop. Its interesting to see pictures of the Google white boards (from condoms to teeth, they're thinking of everything... teehee).

On a related note, I do see an effort to regroup at Yahoo, but its far from the innovative genius it is pitted against. Their products might be getting better, then is Windows XP not "way better" than NT etc. Getting better will prolly hold on to the (currently) loyal customer base, but will it get you new ones..? "Getting better" is a one time thing, not a long term strategy, no? How many cycles can u spend "getting better"?

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Re: hmmm
(Anonymous)
2006-07-24 07:19 pm UTC (link)
The thing I like about Google is that they're on fire.

Are you sure about this one? The simplicity of design is Google's only "true" innovation (there were other innovations that were required for the search engine: PageRank, Google FS, C-COTS machines, etc., but what won the market was its user interface rather than its search results). The applications themselves have all been ideas of others. Pick any "winning" Google application and I can show you somebody who had thought about it and implemented it before Google took that app and made it nice.

What Google does is process innovation. Process innovation is not a sustainable revenue stream. Others can copy your process and beat you at your own game so quickly. Also, process innovation requires size to sustain itself. If you want to see where Google is headed, look up the other great process innovator: Dell.

Anyway, aside from the "cool" factor, how many are really using Google products compared to its competition?

We have to ask the question: Who is afraid of Google? None of the companies seem to be. Google is like the lioness chasing a herd of wildebeest. The lioness disturbs the herd for sure, but then the herd just regroups and goes on its merry way.

I would wait until the hype dies down, people start talking about P/E ratios, investors start asking for ROI and then Google proves its mettle before I become a Google fanboy.

Getting better will prolly hold on to the (currently) loyal customer base, but will it get you new ones..? "Getting better" is a one time thing, not a long term strategy, no? How many cycles can u spend "getting better"?

Depends on definition of "getting better", isn't it? If "getting better" is defined as incremental change to a basic design as opposed to "making something new" (what you MBA types call the paradigm shift), then the car companies have been "getting better" for more than 100 years with just that one single design. They still don't seem to have gotten better :).

Oh, and btw, the red database company that you worked for, is 'engineer' sure, but not dinosaur by any means :).

~C.

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Re: hmmm
[info]azooey
2006-07-28 07:17 am UTC (link)
I'm not sure i comprehensively understand what you mean by "process innovation", but i would really like to know what degree of success its predecessors(the ones who came up with the original ideas achieved), although, frankly, I know little about Google's "process", much less about its "innovation".

By "getting better" i meant incremental change i.e. version 1.1 being "better" than version 1.2. "Making something new" would, in my eyes, be the same as creating a new product which may cover a superset of previous accomplished capabilities, or a whole new set. In the former case, its important to note that the new capabilities are not just hung on the previously exising ones, but have a significant market/demand that has a potential of spawning a whole new trend of usage of that product.

And not that i need to defend, but I did not utter anything abt a company being a dinosaur :)

(Reply to this) (Parent)


[info]mannu
2006-07-22 10:04 pm UTC (link)
Google Video is innovating. Well, at least they're implementing new features. Just a couple of days ago I learnt they added the ability to link to any point within a video (which YouTube doesn't have yet).

About Microsoft, I remember having read somewhere that they had spun off MSN as a separate business unit only so it didn't have to suffer the "bigness". But I wonder what's happened after the recent re-organisation. Surprisingly, MS has been really good at communicating with customers using new channels like blogs (they have 3,000+ employees blogging about their work).

(Reply to this) (Thread)


[info]azooey
2006-07-23 02:10 am UTC (link)
Yes, one must distinguish between making it better with radical new features as against making it better with a spanking new-look along with a few "new" adjustments and tweaks.

If the new feature can spin off a whole new trend of usage, that IMO is an innovation.

Communication with customers is surely good, as I would know from personal experience :) but customers are not blind, and its not customer service they're paying for. They're paying for the product. Half of all customer service efforts are marketing strategies.

(Reply to this) (Parent)(Thread)


[info]mannu
2006-07-23 12:05 pm UTC (link)
It's not "customer service", as you put it. It's about listening to customers (end-users, developers, etc.) and incorporating their ideas and suggestions into your products. It's a constant dialogue with the users. In Microsoft's case, the users are software developers, and blogs are a perfect channel for this sort of communication.

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